UK & Ireland – 3/5 working days
Spend under £50 / €55 – Delivery = £4.00
Spend over £50 / $55 – Delivery = FREE
Mainland Europe & USA
Delivery = £9 / $12
Delivery times posted above are estimated times only. As per our T&C’s delivery make take up to 15 working days. Full terms and conditions can be found here.
If no one is available at your address to take delivery, we (or our carrier) will leave you a note that we (or our carrier) has attempted to make delivery of the Goods. You should follow the instructions of the note to re-arrange delivery.
We accept returns for any orders which are damaged in the post or do not live up to your expectations. Please note given the nature of dog toys that if a dog damages or destroys a toy it does not necessarily mean the product was not fit for use. There is no such thing as an indestructible dog toy and we make no claims as such. Each incident will be dealt with on a case by case basis and we will do everything in our power to come to a satisfactory conclusion for each and every customer.
If you or your pet aren’t completely happy with your order for any reason, please get in touch with us within 14 days of delivery by emailing info@K9connectables.com between the hours 9am-5.30pm GMT, Monday to Friday.